Our Contact Center Solution and Predictive Dialer features, coupled with Outbound Call Center technologies are helping companies of all sizes and across all industries to increase service quality while reducing operating costs. We understand the critical importance of a comprehensive automated customer care solution. Our customizable IVR system helps your Call Center drive highest levels of customer satisfaction and retain more of your valued customers.

Features:

1) An agent to call clients in succession from a database through a web-client
2)To set a campaign to auto-dial and send live calls to available agents
3)Dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
4)Transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server

5.)Open a custom web page with user data from the call, per campaign
6.)Outodial campaigns to start with a simple IVR then direct to agent
7.)Broadcast dial to customers with a pre-recorded message
8.)Park the customer with custom music per campaign
9.)Send a dropped call to a voicemail box per campaign if no agent is available
10.)Set outbound CallerID per campaign.
11.)Take inbound calls grabbing CallerID
12.)ACD for inbound and fronter/closer verification calls
13.)agent take both inbound and outbound calls in one session(blended)
14.)start and stop recording an agent's calls at any time
15.)automatically record all calls
16.)Real Time monitoring
17.)Brazing, Live call grabs.
18.)All the IP-PBX Feature.